SALES |
| SECURITY
AND TECHNICAL ISSUE |
| OPERATIONS |
| PAYMENTS |
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| SALES |
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| Q:
Is there a registration fee? |
|
A:
No. The Reservation Module is FREE for all business partners
upon signing a contract with Unibooking.com. At the time the
contract is made, a security deposit may be requested from
you.
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| Q:
Is the system available to everyone? |
| A:
Unibooking is a B2B system. Only tourism professionals can
become members. |
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| Q:
How can I become a member of Unibooking.com? |
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A:
You will have to make an online request by filling in the
subscription form. We will send you the contract and at the
time the signed contract is returned to us, you become a full
member.
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| Q:
Can I use Unibooking for my own distribution? |
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A:
Yes. Once you are a Unibooking.com member, you can open this
system to all retailers by providing them a username and password.
You can add the commission percentage and control their sales
and payments through the system.
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| Q:
Can I personalise Unibooking.com? |
| A:
You can ask us to put your company logo on Unibooking. |
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| SECURITY
AND TECHNICAL ISSUE |
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| Q:
Is the system secure? |
| A:
Yes, the system is secure. However, to make money transfers,
you will have to use a virtual banking system included in our
website. |
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| Q:
How many users are allowed to be registered under a single company?
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| A:
The number of users is not limited. However,
for your own security, each user should work with his own username
and password. |
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| Q:
What if I forget my username and password? |
| A:
You will have to send us a request by email including your security
code. We will send you your new password.
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| Q:
Do we need to install or purchase any special software to run
Unibooking.Com? |
| A:
No. |
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| OPERATIONS |
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| Q:
What are the products available from Unibooking.Com?
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|
A:
Unibooking.Com has a large selection of Hotels, Charm Hotels,
Holiday Villages, popular and FIT Sightseeing, Transfers,
FIT Mini Packages & SIC Coach tours, Cruises, Rent a Car
and A la Carte trips. These can be found under their respective
SEARCH task bars.
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| Q:
What is the language used for the services? |
| A:
English and French are used. You will be able to choose a language
while searching for a product. |
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| Q:
Are prices displayed on the website net prices or discount prices? |
| A:
Prices displayed on the website are net prices. A commission
is not deductible from these prices. |
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| Q:
Which type of currency should I choose? |
|
A:
When you become a member of Unibooking.com, we will ask you
which type of currency you prefer. Once you have chosen the
currency, it is the only currency you will be allowed to use.
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| Q:
What if for some reason, I am not able to get onto the Internet.
Can I have a booking made offline with Unibooking.com via fax
or email? |
| A:
Yes. Please send in your request to info@unibooking.com
or fax number : +90 212 351 11 90 |
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| Q:
When I make a reservation request, how is it processed?
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|
A:
If the reservation request is taken from allotment, it will
be confirmed instantly with an immediate status change. Otherwise,
we will answer you within 12 hours. If we cannot satisfy your
request we will suggest an equivalent product.
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| Q:
How will I be contacted of status change to my booking? |
| A:
An email will be generated and sent to the User's email box
whenever there is a status change to your booking.
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| Q:
Can I make specific requests regarding my reservation? |
| A:
Yes. When sending your reservation request, there is ample space
provided to add specific notes regarding the request. We will
take your request into consideration. |
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| Q:
Is the total price displayed at the end of my HOTEL booking
per room per night or for total stay? |
| A:
When you make an accommodation search, the price displayed is
based on per room, per night. Upon completion of booking, the
total price is on total stay. |
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| Q:
Is the total price displayed at the end of my PACKAGE booking
based on per room, per night or for person? |
| A:
It is based on Per Room. |
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| Q:
I can't remember whether my reservation request has been confirmed.
How do I check the status of my reservation request? |
| A:
You can check the status of any reservation request by entering
the "Booking List." |
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| Q:
What are the different categories of status? |
| A:
The categories of status are: Request, Confirmed, Cancelled.
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| Q:
Does a triple room have three separate beds or a mixture of
a double and single or a double and a rollaway? |
| A:
Unfortunately, this varies from property. Many properties provide
a rollaway to a double-bedded room. Please request that answer
in your specific notes when making a reservation. |
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| Q:
What is a Booking Reference Number? |
| A:It
is a reference number generated by the system to refer to one
particular booking. Each number is unique and cannot be reproduced.
This number will be necessary for any change or cancellation.
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| Q:
What is the maximum number of rooms I can make to a booking? |
| A:
5 rooms. |
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| Q:
How do I add an additional booking to a list of confirmed bookings
for my client? |
| A:
Make a change to the folder by choosing step "to be added
to." |
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| Q
: What do I do after confirmation of the requested file to obtain
the final confirmation? |
|
A
: After confirmation, you will be given an option date. Until
this date, you will have to make 30%of payment for final confirmation.
If payment has not been made until this date, your booking
reservation will be cancelled. The balance must be paid 7
days prior to commencement of services.
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| Q:
When can I print vouchers? |
| A:
Once final payment has been made and you have received final
confirmation of your booking, you can print your vouchers. |
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| Q:
How
many times can I print vouchers for one booking? |
| A:
As many times as you want. There is no limit. |
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| Q:
Can my client check into a hotel without a service voucher,
if there is a confirmed booking under his name? |
|
A:
Yes. The hotel has the client's records. All the client has
to do is show his passport or identification papers to claim
the rooms. However, it is advisable to have your clients bring
along the vouchers to avoid any delays or miscommunications.
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| Q:
Do I have to pay any extra charges if I make amendments to my
bookings? |
| A:
No. You only pay for the room cost. There is no additional amendment
charges. |
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| Q:
What is the cancellation policy for my reservation? |
|
A:
Up to 3 days prior to commencement of services there is no
cancellation fee. Within 3 days prior to commencement of services
there is a 30% penalty. In case of cancellation after the
day of arrival, 100% will be charged. In case of cancellation,
the difference or the total amount of your payment will be
refunded immediately.
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| PAYMENTS |
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| Q:
Which payment types should I choose for a booking? |
| A:
You can either pay at the end of each booking, or you can make
pre-payment to a credit. |
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| Q
: Can I obtain better prices than displayed in the website? |
| A
: Yes. Discounts can be applied when you exceed sales amount.
It will be communicated with your contract. |
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| Q:
How will I be invoiced and how often and via what means? |
| A:
You can print your invoices and follow your account on the system.
We will send you an e-mail to confirm each booking, stating
the time for payment. |
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